FAQ

CLOTHING SIZE

What is the length of our dresses?

Lengths vary by model — we make mini, midi and maxi dresses, so there is no single length. The length of the dress you are looking at is described on its product page; if it is not stated, write to sales@lemuse.eu and we will measure it for you. If you would like a dress made to a specific length, email your desired length, measured from the shoulder to the bottom of the dress, to sales@lemuse.eu before you order or right after, with your order number.

What sizes are our models wearing?

The size photographed on our models is small (S).

What size should I order? I am between sizes.

Please refer to our size chart — every bust, waist and hip measurement falls into exactly one size. If you are between two sizes, choose the larger one: linen has no stretch and our cuts are relaxed. Most of our dresses are of an A-line silhouette, fitted at the top and looser at the bottom, therefore your bust, waist and hip measurements are important when choosing a size.

ORDERS

How long does the order take to arrive?

In-stock items are dispatched within a few business days. Made-to-order and pre-order items may take up to 14 days to produce and dispatch. The delivery estimate for your destination is shown at checkout.

I received only one or two items when I ordered more.

Sometimes we have some of your items in stock and others are still being made. In that case we ship in-stock items first and send tracking for each parcel. The remaining items are dispatched within the 14-day production window. If an item is still missing after that, please contact us at sales@lemuse.eu.

RETURNS & EXCHANGES

I received my order, but it doesn’t fit me. How can I return the item?

Eligible items may be returned under our voluntary policy within 30 days of delivery. Please request a return via our Start a return form before sending the item back; LeMuse covers standard return shipping for approved returns and will provide the return method or label. Please make sure your name or order number is visible on the package or on a note inside. This 30-day policy does not limit statutory consumer rights.

What is my EU/EEA right of withdrawal?

If you are a consumer in the European Union or European Economic Area, you may withdraw from an online purchase within 14 days without giving a reason. For goods, the period starts on the day after you, or a third party designated by you other than the carrier, receive the goods.

Send a clear withdrawal statement before the deadline to UAB LeMuse LT, Savičiaus g. 12, 01127 Vilnius, Lithuania, or sales@lemuse.eu. You may use the model form below, but it is not obligatory. The return request process does not restrict this right.

For a valid withdrawal, we reimburse all payments received, including the cost of our least expensive standard outbound delivery. Extra costs for a more expensive delivery method, such as express delivery, are not reimbursed. Reimbursement is made without undue delay and no later than 14 days after we receive your withdrawal notice; we may withhold it until we receive the goods or evidence that you sent them back. Full details and statutory exceptions are in our Return and refund policy.

Model withdrawal form (optional)

To: UAB LeMuse LT, Savičiaus g. 12, 01127 Vilnius, Lithuania; sales@lemuse.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods: ______________________________

Ordered on / received on: ______________________________

Order number: ______________________________

Name and address of consumer(s): ______________________________

Signature of consumer(s) (only if submitted on paper): ______________________________

Date: ______________________________

I received my order, it doesn’t fit me, but I like the model. How do I exchange the item to a different size?

Return the item as described above and write to sales@lemuse.eu with your name and/or order number, the item you are exchanging and the size you need. We start preparing your new item and ship it as soon as possible after receiving the returned one.

I received the wrong size/colour/model. How should I proceed?

Sometimes we make mistakes. We are sorry for any inconvenience caused. Please write to sales@lemuse.eu with your order number and a photo of the item received. We will arrange the correct replacement and provide return instructions.

I live in Vilnius. Can I return an item by bringing it to the specified location?

Of course. You can return an item by bringing it to Savičiaus g. 12, LT-01127 Vilnius. Please arrange a time by phone +370 611 33678 or by email sales@lemuse.eu before arrival.