Start a return

Returns are made in your LeMuse account. No password needed: sign in with the email address you used at checkout and the one-time code we send you.

  1. Sign in and open Orders.
  2. Choose the order and select Request return.
  3. Pick the items and the reason, then send the request.

After we approve the request, we email you the return instructions. Please wait for them before sending the parcel.

Go to my orders

Eligible items can be returned within 30 days of delivery. Items must be unworn, unused, unwashed and in their original condition and packaging. LeMuse covers standard return shipping for approved returns. Full terms: Return and refund policy. This does not affect your EU/EEA right of withdrawal: you can also send a withdrawal statement to sales@lemuse.eu.