Refund policy

At LeMuse, we want you to feel confident when shopping with us. Please review our return and refund policy before placing an order.

RETURNS

We accept returns for eligible items within 365 days of delivery.

To initiate a return, submit the guest return form at Start a return. No customer account is required. Include your order number, the email address used at checkout, the item(s) you want to return, and the reason for the return.

Please wait for our return instructions before sending the parcel. Returns sent without an approved return request may experience delays in processing.

RETURN CONDITIONS

Returned items must be unworn, unused, unwashed, free from perfume, makeup, deodorant stains, pet hair, or any signs of wear, and returned in their original condition and original packaging.

Personalized items and items explicitly marked as non-returnable are not eligible. We reserve the right to reject returns that do not meet these conditions.

RETURN SHIPPING

LeMuse covers the standard return shipping cost for eligible returns. We will provide the approved return method or return shipping label after the return request is accepted.

Do not arrange an independent or express return shipment unless agreed with LeMuse in writing. Costs for an unapproved shipping method may not be reimbursed.

Original outbound shipping costs are non-refundable unless required by applicable law.

REFUNDS

After the returned item is received and inspected, the approved refund will be issued to the original payment method. Processing time may vary depending on the payment provider.

For return assistance, contact sales@lemuse.eu.