FAQ

What is the length of our dresses?
Most of our dresses are 93 cm in length, depending on the model. If you would like to order a dress in a specific length, insert your desired length in the note of the order, measuring from the shoulder to the bottom of the dress.
What sizes are our models wearing?
The size photographed on our models is small (S).
What size should I order? I am between sizes.
Please refer to our size guide and choose the size closest to your measurements. Most of our dresses are of an A-line silhouette, fitted at the top and looser at the bottom, therefore your bust, waist and hip measurements are important when choosing a size.
How long does the order take to arrive?
Most of our creations are made-to-order, therefore preparation of the order can take up to 15 working days plus shipping. In some cases, if we already have your ordered item in stock, we will ship it out within a few working days.
I received only one or two items when I ordered more.
Sometimes we might have one or a few of Your ordered items in stock. If we see that the preparation of the other items might take a while, we send out items seperately. Please wait until the mark of 15 working days to receive Your full order. If some items are still missing, do not hesitate to contact us.
I received my order, but it doesn't fit me. How can I return the item?
You can ship the item to LeMuse (LeMuse LT, Savičiaus str. 12, Vilnius LT-01127, Lithuania) through Your preffered shipping method. It is not required to fill out any return forms. It is important that Your name is visible either on the package, or on a note inside, so that we can trace back Your order when we receive the package. We will issue a refund within a 14 days of receiving the parcel.
I received my order, it doesn't fit me, but I like the model. How do I exchange the item to a different size?
You can ship the item that didn't fit like You would return it and write us on [email protected] with Your name and/or order number, what kind of item You are exchanging and to what size. We will start preparing Your new item and ship it out to You as soon as possible after receiving the returned item.
I received the wrong size/colour/model. How should I proceed?
Sometimes we make mistakes. We are sorry for any inconvenience caused. We would ask You to ship the item like You would return it and write us on [email protected] about the wrong order. We will ship out the right item to You as soon as possible.
I live in Vilnius. Can I return an item by bringing it to the specified location?
Of course, You can return an item by bringing it to Savičiaus str. 12, Vilnius LT-01127. Please arrange delivery time by phone +370 611 33678 or by e-mail [email protected] before arrival. We will issue a refund within 14 days of receiving the item.